IT Support Engineer

• Responding to user inquiries and requests; this involves identifying and resolving issues related to hardware, software, networks, and other IT systems. 
• Troubleshooting technical problems.
• Diagnosing the root cause of issues, researching solutions, and implementing fixes.
• Providing technical support via phone, email, and remote access tools.
• Setting up new user accounts and profiles. Resetting passwords and troubleshooting login issues.
• Installing and configuring software applications. 
• Providing basic training on software applications and IT systems.

Candidate Requirements:

• Bachelor's degree in Computer Science or equivalent.
• Previous IT Support engineer experience
• Excellent communication skills.
• Basic knowledge of Microsoft based server and desktop operating systems, networks, and office systems.
• Ability to troubleshoot complex hardware and software issues.
• Ability to think critically.

• Strong knowledge of computer systems and IT infrastructure
• Excellent problem-solving and troubleshooting skills
• Ability to install and configure hardware and software
• Familiarity with network protocols and technologies
• Good understanding of cybersecurity principles
• Effective communication and interpersonal skills
• Proficiency in help desk software and ticketing systems
• Ability to prioritize tasks and work under pressure
• Attention to detail and accuracy in documentation
• Knowledge of IT best practices and industry standards